FAQ

Sizing & Fit

Where can I find size charts?

Size charts are available on the product page next to the sizing options.

Composition & Care

How do I wash my clothes?

Machine wash cold with like colors. Hang to dry. Do not bleach.

How do I wash my clothes?

Machine wash cold with like colors. Hang to dry. Do not bleach.

Apparel Suggestions

Where can I suggest ideas?

Join our Discord and drop your suggestions in the suggestions channel! https://discord.gg/shihiko

Drops

Product Availability

How often are new collections released?

We aim to release a new collection every 2 months.

How do I get early access to drops?

Join our Discord at the link below for early access. https://discord.gg/shihiko

Payment Options

What payment methods do you accept?

We accept: VISA, Mastercard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Bancontact, iDEAL, PayPal, Afterpay.

Shipping

Confirmation & Tracking

How will I know when my order has shipped?

You will receive an email confirmation with a tracking number once your order has shipped. Please allow 24 hours for the email to arrive. If it doesn't, please contact us.

Delivery Timelines

How long will delivery take after my order has shipped?

Delivery typically takes 8-14 business days, depending on your location.

Shipping Destinations

Where do you ship to?

We currently ship to the following countries: Australia, Canada, Czechia, Denmark, Finland, Ireland, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Sweden, Switzerland, United Arab Emirates, Belgium, Mexico, Austria, France, Germany, Italy, Spain, United Kingdom, and United States.

Free Shipping

Which countries qualify for free shipping?

The US, UK, Spain, Italy, Germany, France, and Austria receive free shipping on orders over $150 USD.

Returns & Exchanges

Return Policy

What is your return policy?

As of November 2024, Shihiko has partnered with Loop Returns to offer fast and simple returns or exchanges for purchases shipped within the United States only.

Customers located in the United States may exchange or return their order so long as:

Items are unworn, undamaged, and in re-sellable condition, including original packaging.
Your return request is submitted within 30 days of receiving your original order.

We reserve the right to refuse returns or exchanges that do not meet these criteria. Shihiko assumes no liability for any products returned to us that were not originally purchased directly from Shihiko.com

As for orders outside of the United States, All purchases from Shihiko, Inc. are FINAL, and no returns or refunds will be issued. By proceeding with a purchase from Shihiko, Inc., you acknowledge and agree to adhere to our Final Sale Policy. You can post it in the #┇trading channel on our discord to see if you can exchange or sell it to someone!

Refund Policy

I received a damaged item, can I get a refund?

We stand behind the quality of our products and guarantee our workmanship. If you received a damaged item, please submit a return request here: https://shihiko.loopreturns.com/#/, input your order information, and select QC as the return reason. Be sure to include all relevant order details, as well as photographs of the damaged item(s). Under no circumstances will a damaged item be replaced without photographs of the original item received.

Please note that the Damaged Items policy excludes change of mind, normal wear and tear, damage caused by improper use, and failure to report damage within the specified timeframe.

Discord

Do you have a Discord server?

Yes! Join our Discord community at the link below!
https://discord.gg/shihiko