Shipping Policy
Shihiko.com | Shipping Policy
At Shihiko, we strive to provide our customers with the best possible service, including fast and reliable shipping.
All shipments are sent by USPS, UPS, DHL, FedEx, or Yun Express. In some cases, these carriers will not be the carrier that performs final mile delivery, and may vary depending on your shipping destination. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.
TRACKING INFORMATION
Please allow up to 5 business days for tracking information to update. If you have not received tracking information within 7 business days of placing your order, please contact us at support@shihiko.com.
WHERE WE SHIP FROM
The shipping origin for each order may vary depending on a variety of factors. Our first priority is to ship items from the nearest fulfillment center to a customer's shipping address. However, there may be some cases where products are shipped from different fulfillment centers due to inventory availability.
- If you are located in the United States and your item(s) is in-stock at our US warehouse, your item(s) will ship from:
- Ship Essential, 2535 E. 12th St, Unit B, Los Angeles, CA 90021
- If you are located in the United States and your item(s) is out of stock at our US warehouse, your item(s) will ship from:
- ECommOps, Dalang Street, 4th Floor, Building 10, Longhua, Shenzhen, Guangdong, 518109, China
- If you are not located in the United States, your item(s) will ship from:
- ECommOps, Dalang Street, 4th Floor, Building 10, Longhua, Shenzhen, Guangdong, 518109, China
WHERE WE SHIP TO
We provide shipping to the following destinations:
North America: United States, US Territories, US Armed Forces, Canada, Mexico
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Italy, Ireland, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Asia: Japan, Malaysia, Singapore, South Korea
Middle East: United Arab Emirates
Pacific: Australia, New Zealand
SHIPPING FEES
| Origin | Destination | $150+ order |
0-1.0 lb |
1.1-4.9 lb |
1kg and up |
|---|---|---|---|---|---|
| United States | United States | Free Shipping | $7.00 | $10.00 | $15.00 |
| China | United States | Free Shipping | $7.50 | $12.95 | $18.50 |
| China | Eurozone* | N/A | $7.50 | $12.95 | $18.50 |
| China | Rest of World | N/A | $10.50 | $18.50 | $28.50 |
* Includes only: Austria, France, Germany, Italy, Spain, United Kingdom. All other European countries are considered ‘Rest of World’ for shipping fee purposes.
SHIPPING & HANDLING TIMES
Please note that “delivery time” is inclusive of processing time and shipping time.
We process orders on business days, which are Monday through Friday, China Standard Time (CST). Business days will generally exclude any holidays observed by our local team in China.
Below is an overview of expected delivery times based on shipping destination:
| Country/Region | Expected Delivery Timeline |
|---|---|
| United States (USA) | 5-8 business days |
| Canada | 5-14 business days |
| United Kingdom (UK) | 5-8 business days |
| European Union (EU) | 5-8 business days |
| Australia | 6-12 business days |
| Rest of World | 5-14 business days |
CUSTOMS FEES
We are not responsible for any customs fees associated with orders placed on Shihiko.com. By making a purchase on Shihiko.com, you acknowledge and agree that one or more packages may be shipped to you and may have customs fees imposed when they arrive in your country, and those fees are your responsibility as the customer.
WILL I BE CHARGED VAT TAXES?
Items shipping internationally are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.
CONTACT US
If you have any questions or concerns, please do not hesitate to contact us at support@shihiko.com.