Shipping Policy

Shihiko.com | Shipping Policy

At Shihiko, we strive to provide our customers with the best possible service, including fast and reliable shipping.
All shipments are sent by UPS, DHL, FedEx, or Yun Express. In some cases, these carriers will not be the carrier that performs final mile delivery, and may vary depending on your shipping destination. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

TRACKING INFORMATION

Please allow up to 5 business days for tracking information to update. If you have not received tracking information within 7 business days of placing your order, please contact us at support@shihiko.com.

WHERE ARE YOU LOCATED

Our US address is:
2810 N Church St
PMB 972389
Wilmington, DE 19802-4447

Most of our items are shipped from our China facility:
401, NO.24,CHILING RD
GAOFENG COMMUNITY
DALANG ST.
LONGHUA DIST.
SHENZHEN CHINA 518000

WHERE WE SHIP

We provide shipping to the following countries/regions:
United States:
Armed Forces, Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Washington DC, Hawaii, Rhode Island
US Territories:
American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, U.S. Virgin Islands
International:
Australia, Canada, Czechia, Denmark, Finland, Ireland, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Sweden, Switzerland, United Arab Emirates, Belgium, Mexico, Austria, France, Germany, Italy, Spain, United Kingdom

SHIPPING FEES

* Includes only: Austria, France, Germany, Italy, Spain, United Kingdom. All other European countries are considered ‘Rest of World’ for shipping fee purposes.

SHIPPING & HANDLING TIMES

Please note that “delivery time” is inclusive of processing time and shipping time.
We process orders on business days, which are Monday through Friday, China Standard Time (CST). Business days will generally exclude any holidays observed by our local team in China.

Below is an overview of expected delivery times based on shipping destination:

CUSTOMS FEES

We are not responsible for any customs fees once the items in your order have shipped. By making a purchase on Shihiko.com, you acknowledge and agree that one or more packages may be shipped to you and may have customs fees imposed when they arrive in your country.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

CONTACT US

If you have any questions or concerns, please do not hesitate to contact us at support@shihiko.com.