FAQ
Orders
Can I cancel or modify my order after placing it?
We begin processing orders quickly after they are placed. If you need to cancel or modify your order, please contact us at support@shihiko.com as soon as possible. We cannot guarantee changes once an order has been processed, but we will do our best to help.
My order was marked as delivered but I haven't received it.
Please check around your property and with neighbors first, as carriers sometimes leave packages in unexpected spots. If your package still cannot be located, please contact us at support@shihiko.com with your order number and we will look into it.
What do I do if I received the wrong item?
We're sorry about that! Please contact us at support@shihiko.com with your order number and a photo of the item received. We'll make it right as quickly as possible.
Sizing & Care
Where can I find size charts?
Size charts are available on each product page, next to the sizing options.
How do I wash my Shihiko clothing?
Machine wash cold with like colors. Hang to dry. Do not bleach.
Shipping
Where do you ship to?
We ship worldwide to the following countries:
North America: United States, Canada
Europe & Oceania: Australia, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Asia Pacific: Bangladesh, Cambodia, China, Georgia, Hong Kong, India, Japan, Kazakhstan, Kyrgyzstan, Malaysia, Myanmar, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
Middle East & Africa: Nigeria, Saudi Arabia, South Africa, Tanzania, United Arab Emirates, Zimbabwe
Rest of World: Chile, Colombia, Mexico, Pakistan, Peru, Russia, Turkey, Ukraine
How long does delivery take?
Delivery time includes both processing and shipping time. Orders are processed Monday through Friday, excluding holidays observed by our team.
Delivery time includes both processing and shipping time. Orders are processed Monday through Friday, excluding holidays observed by our team. Estimated delivery times by region:
- United States: 8–10 business days
- Canada: 8–14 business days
- United Kingdom: 8–10 business days
- European Union: 8–10 business days
- Australia: 8–12 business days
- Rest of World: 8–14 business days
How do I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. Please allow up to 24 hours for the email to arrive and up to 5 business days for tracking to update. If you haven't received tracking information within 7 business days of placing your order, please contact us at support@shihiko.com.
Do you offer free shipping?
Yes! Free shipping is available on orders over $200 USD for customers in the United States, United Kingdom, Australia, Canada, Austria, France, Germany, Italy, and Spain.
Will I be charged customs or import duties?
No. All international orders are shipped DDP (Delivered Duty Paid), meaning duties, taxes, and VAT are included in your order total at checkout. There are no additional fees upon delivery.
What if my package is lost or arrives damaged?
If you purchased shipping insurance at checkout, you're covered! Simply contact us at support@shihiko.com with your order number and, if applicable, photos of any damage and we'll take care of it. If you did not purchase shipping insurance, we will still do our best to assist you, but we cannot guarantee a resolution for lost or damaged packages.
Returns & Exchanges
What is your return policy?
As of November 2024, Shihiko has partnered with Loop Returns to offer fast and simple returns or exchanges for purchases shipped within the United States. Items must be unworn, undamaged, and in resellable condition with original packaging, and return requests must be submitted within 30 days of receiving your order.
At this time, we are unable to offer returns or exchanges for orders shipped outside the United States. If you're looking to trade or sell your item, our Discord community has an active #trading channel where members buy, sell, and trade Shihiko merchandise.
Start a return or exchange here.
I received a damaged item. What do I do?
We stand behind the quality of our products. If you received a damaged item, please submit a return request at the link above, input your order information, and select QC as the return reason. Include all relevant order details and photographs of the damaged item — we cannot process replacements without photos.
Please note this policy excludes change of mind, normal wear and tear, damage caused by improper use, and failure to report damage within the specified timeframe.
Drops & Availability
How often are new collections released?
We aim to release a new collection every 2 months.
Do you restock sold-out items?
Restocks are not guaranteed. To stay informed on restocks and upcoming drops, join our Discord community and follow us on social media for the latest updates.
How do I get early access to drops?
Join our Discord community for early access announcements and exclusive updates: discord.gg/shihiko
Payment
What payment methods do you accept?
We accept: Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Bancontact, iDEAL, PayPal, and Afterpay.
Community
Do you have a Discord server?
Yes! Our Discord community has 14,000+ members and is the best place to get early access to drops, suggest new designs, trade merchandise, and connect with other fans. Join here: discord.gg/shihiko
Where can I suggest product ideas?
Drop your suggestions in the #suggestions channel on our Discord: discord.gg/shihiko
Do you do pop-up events?
Yes! We periodically host pop-up events. To stay in the loop on upcoming locations and dates, follow us on Instagram and join our Discord community: discord.gg/shihiko